Return Poicy

1. Overview

We want you to be completely satisfied with your D’Boss Firearms apparel. If you’re not happy with your purchase, you can request a return or exchange within 14 days of receiving your order, as long as the item meets the conditions below.

2. Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unwashed, and in its original condition.

  • Tags must still be attached.

  • The item must be free from odors, stains, or signs of wear.

  • Items purchased on sale or marked as final sale are non-returnable.

3. How to Start a Return

To initiate a return or exchange, contact us at [insert email] with your order number and reason for return.
We will provide return instructions and a return authorization number if your request is approved. Unauthorized returns will not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your return, we’ll send you an email to confirm receipt. If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable, and any original shipping charges will be deducted from the refund.

6. Exchanges

If you need a different size or color, please mention it when requesting your return. We’ll ship the replacement item once your original item is received and approved.
If the requested item is out of stock, we’ll issue a refund instead.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include your order number and photos of the issue. We’ll arrange a replacement or refund at no additional cost to you.

8. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on items such as hats, beanies, or any product labeled as final sale.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days, contact your bank or credit card company first. If it’s still not showing, contact us at [insert email] for further assistance.
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